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Maureen Ella
FAQ

Questions, answered clearly

A few of the things brides ask most. Have something specific? Add it to your inquiry and we'll cover it.

01How do I reserve my wedding date?

Start by sending your wedding date, location, service needs, and timeline details through the inquiry form. If your date is available, we will send a proposal with next steps. Your date is officially reserved once a signed agreement and booking retainer are received.

02Do you require a retainer or deposit?

Yes. Like most bridal beauty professionals, a booking retainer and signed service agreement are required to hold your date. The retainer amount, how it applies toward your total, and the remaining balance schedule are all outlined clearly in your proposal before you commit.

03What are your payment and cancellation policies?

The remaining balance is due before the wedding day, on the schedule stated in your agreement. Because your date is held exclusively for you once booked, retainers are generally non-refundable — the full cancellation and date-change policy is provided in writing with your proposal so there are never surprises.

04Is there a travel fee?

On-location service is standard for wedding mornings. Any travel fee depends on your getting-ready location and is itemized in your proposal — you will always see it in writing before booking.

05Is there a service minimum?

Minimums can vary based on your date, location, service mix, timeline, and artist availability. Share your details in the inquiry form and we will let you know what is possible for your wedding.

06When should I schedule my bridal preview?

Most brides schedule their preview after booking, once the wedding look, dress, accessories, and general style direction are coming together. We will guide timing based on your wedding date and availability.

07How long does hair and makeup take?

Timing depends on the services requested, party size, getting-ready location, and photo schedule. Once your details are confirmed, we will help shape a beauty timeline that supports a calm wedding morning.

08Can the artist stay for touch-ups?

Touch-up coverage may be available by request and is subject to availability. Add your preferences to the inquiry form so we can include options in your next steps.

09Do you travel?

Yes, on-location service is available across the core service areas and for select destination weddings. Share the getting-ready location in your inquiry so travel details can be reviewed accurately.

Still have a question?

Send it along with your wedding details and we'll get back to you.

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